terms of use


These terms of use (Terms) govern your use of the Huskimo® Website and all related sites including but not limited to huskimo.com.au (the Website). Please read these Terms carefully. BY USING THE WEBSITE YOU ARE ACCEPTING AND AGREEING TO THESE TERMS. You must not use this Website if you do not agree with these terms.


Huskimo® reserves the right to change these Terms at any time, please check at regular intervals for any changes. Continued use of the Website following any change to these Terms will be deemed acceptance of those changes.


  1. ownership

Intellectual Property/Copyright

Unless otherwise indicated, Huskimo® owns all copyright of the material on the Website.


All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to Huskimo®. Except for viewing the content for your own personal non-commercial use, Huskimo® does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.


2. use of website


When you access the Website, you agree that you do so on the following conditions: You may only use the Website and the Content on the Website for personal purposes unless Huskimo® provides express written consent.


You must not:


  • Access or attempt to access any part of the Website which is not designated for access by your password.(where applicable)

  • By any means copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit or distribute any part of the Website or any Content contained on the Website;

  • use the Website or any Content in any way that is unlawful, illegal or breaches the rights of Huskimo®  or any third party;

  • Post, or transmit to the Website any abusive, obscene, threatening, defamatory, illegal or otherwise inappropriate material;

  • Do anything that imposes an unreasonable or disproportionately large load on the Website, or interferes or disrupts the Website or any network or other website connected to the Website;

  • Breach the security of the Website, test or scan the vulnerability of the Website, or make any unauthorised modifications to the Website;

  • Interfere with any other persons use or enjoyment of the Website;

  • Use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the Website, or to reproduce or separately store or use such content;

  • Post or transmit any materials to the Website which breaches any laws relating to a person’s right to privacy or the export of personal data;

  • Post or transmit any materials to the Website which is incorrect or misleading;

  • Use the Website in any way that otherwise breaches these terms.


In addition to these terms, the Huskimo® Privacy policy applies to the use of the Website and various parts of the Website are subject to other terms and conditions. You should review these other terms and conditions carefully and not use the Website if you do not agree to these other terms and conditions.

Huskimo® may refuse access or edit or delete material posted by you in contravention of these conditions.


3. third party websites


The Website contains links to other websites controlled by third parties (Third Party Websites).  Huskimo® is not responsible for any content on Third Party Websites nor does it endorse or approve such websites. If you choose to visit these Third Party Websites you do so at your own risk and should make your own enquiries before relying on any content contained on such Third Party Websites.


Huskimo® makes no representations about the quality or accuracy of material available on Third Party Websites, or that such material does not infringe the intellectual property rights of a third party.


4. cookies


Cookies may be used on some areas of our Website. A cookie is a small file placed on a user’s hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter it on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse a cookie. A user can refuse a cookie and still fully navigate our website. In order to collect statistics we may anonymously log information, and identify categories of users by items such as domains and browser types.


5. information and services at the site


Huskimo® updates the Website regularly, however, Huskimo® makes no representation as to the accuracy, currency or completeness of any information or services at the Website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.


All information and services at the Website are provided on an “as is” basis. To the fullest extent permitted by the applicable law, Huskimo® excludes all terms, conditions and representations express or implied.


6. indemnity


Huskimo®  is not liable for any damages whatsoever including any special indirect or consequential damages resulting from loss of use of data or profits, whether in an action in contract, negligence or other tort, arising out of or in connection with access to this Site or the information contained in it. Huskimo® does not warrant that the Website will be uninterrupted or error free.


You should seek independent advice before acting on any material or information contained in this Website of any link to a third party web site and you must not provide any warranties to third parties in relation to the contents or performance of the Website.


7. limitation of liability


Huskimo® does not warrant or guarantee:


  • the accuracy or completeness of any information available on the Website;

  • that access to the Website will be uninterrupted or error free;

  • that any defects will be corrected immediately; or

  • that the Website will be free from viruses or other contamination.


Except where prohibited by law, Huskimo®  will not be liable to you for any loss, damage, liabilities or claims and expenses that you may suffer due to use of the Website, including use of any information on it. You use the internet and the Website at your own risk.


8. termination of use


You may stop using the Website at any time for any reason.


Huskimo® reserves the right in its absolute discretion to suspend or terminate at any time the access to the Website of any user without notice for any reason, including but not limited to a breach of these Terms. The suspension or termination shall not affect either party’s rights or liabilities.


Huskimo® may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Website is in breach of these Terms, or is in breach of law or other regulation. Huskimo® reserves its right to identify or bring legal action against any person who is breaching these terms, including obtaining injunctive relief.


9. variation to terms
Huskimo® may vary these terms at any time, and by continuing to use the Website you consent to any variations. Huskimo® will not notify of these variations and it is your responsibility to regularly check these terms for any variations.




When using websites, the internet or third party networks or facilities, you are using networks, facilities and services that are beyond the control of Huskimo®. You assume all risk and liability of your use of the Website, the internet, or any such third party networks, including access to the Website via such media. Huskimo® recommends users review each website’s privacy statement before disclosing any personally identifiable information.



Huskimo® reserves the right to cease, interrupt or withdraw your access to the Website for any reason, including without limitation, for upgrades and maintenance of the site.




If any provision of these terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of the agreement, which will continue in full force and effect and these terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration.


10. Governing Law


These terms are governed by the Laws of Western Australia, and any dispute in relation to these terms or your access or use of the website will be the exclusive jurisdiction of the Courts of Western Australia.


You are responsible for compliance with all laws and regulations applicable to your location.


11. Miscellaneous


If any of these terms are unenforceable or held to be invalid, the offending provision/s will be removed from these terms and the amended terms will remain in force.


Any failure by Huskimo® to act or enforce these Terms immediately will not be considered a waiver of Huskimo®  right to take any such action.



privacy policy


your privacy


Huskimo® is committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation.


Our privacy policy relates to the personal information we collect about you as our customers, visitors to our websites, apps, social media and members of the public.


Huskimo® needs to collect certain personal information in order to properly carry out its functions and activities. The types of information that the Company collects will depend on the circumstances of the individual’s involvement or contact with the Company.


collection of personal or business information and how we collect it


In order to provide services to you, we may ask for personal or business information such as your name, address, telephone number or email address and business details. The information we collect about you and your business depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable. Business Information includes information about a business that is reasonably identifiable.


Examples of where we may collect personal information include, but are not limited to, when you email us an enquiry, make an online purchase, apply for credit, provide details to join our mailing lists or databases, provide information via social media pages, enter a competition, sign up as part of our loyalty program or send us an enquiry or provide us with feedback.


Generally, you have no obligation to provide any information requested by Huskimo® . If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.


collection of personal information through websites, social media & apps


Information is automatically collected through your use of Huskimo® websites, Affiliates’ websites, social media and apps, through cookies or by other electronic means. Cookies are small text files that websites or apps may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to personal user accounts. Cookies are also used to allow the website to track usage behaviour and aggregate data to allow Huskimo® to customise a user's experience on their websites.


For example, when you visit the Huskimo® website, we may use cookies to record information including your server address, the date and time of your visit, the pages you viewed, any documents you downloaded and the type of browser and operating system you used. The information is used and disclosed by Huskimo® for purposes including statistical analysis and to assist the Huskimo® to improve the functionality and usability of the website.


sensitive information


Huskimo® only collects sensitive information where it is reasonably necessary for our activities and either you have consented, or we are required or authorised by law to do so.​


why we collect personal information


The main purposes, for which we collect, hold, use and disclose personal information are:


  • processing transactions, in-store and online, and delivering products and services

  • to deliver any of Huskimo®  loyalty programs or customer relationship management systems

  • promoting Huskimo®  and its products and services, including through direct marketing, events and competitions, public relations and social media

  • performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes. This may include matching information we collect against other information held by third parties. (We may also use and disclose de-identified data for these purposes)

  • helping us tailor existing or develop new products, services or offers, developing or seeking to deliver new ranges of products or services

  • protecting the security of our warehouse,  team members, customers, suppliers and merchandise (including theft and fraud prevention)

  • answering queries, resolving complaints and responding to social media

  • recruiting team members and contractors

  • We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent


who we may share your personal information with


We may share your personal information with third parties where appropriate for the purposes set out above, including:


  • financial institutions for payment processing

  • referees whose details are provided to us in order to obtain credit

  • Huskimo®  contracted service providers or partners, including: overseas and local agents, delivery and shipping providers, information technology service providers, , marketing and communications agencies, research and statistical analysis providers, hard copy and electronic mail houses, manufacturers and suppliers, external business advisers (such as recruitment advisors, auditors and lawyers).

  • regulatory, investigative or government bodies to comply with laws. We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.


keeping information secure


1. General


Huskimo® takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store information in different ways, including in paper and electronic form. We use security procedures and technology to protect the information we hold. Access to and use of personal information within Huskimo® is appropriately limited to prevent misuse or unlawful disclosure of information.


We take reasonable steps to:


  • ensure that the personal information that we use and disclose is accurate, up to date and complete;

  • protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure;

  • destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the Australian Privacy Principles.

  • In instances where other organisations provide support and or services, Huskimo® requires them to appropriately safeguard the privacy of the information provided to them.


You can help us keep your information up to date, by letting us know about changes to your details.


2. Security


The steps we take to secure personal information include website protection measures, security restrictions on access to Huskimo®  computer systems, controlled access to Huskimo®  corporate premises, policies on document storage and security, personnel security and workplace policies. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.


3. Third Party Websites


Links to third party sites that are not operated or controlled by Huskimo® are provided for your convenience. Huskimo® is not responsible for the privacy or security practices of those sites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.​


access and correction of personal or business information


Please contact our Customer Support team on 08 9472 3600 if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to ensure that the personal information we hold is properly protected.


access to your personal information


We will provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.


correction of your personal information


We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.


If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.


If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.


contacting us


You can contact the Huskimo®   by writing to The Privacy Officer, by telephoning 08 9472 3600 or by emailing us at woof@huskimo.com.au.


All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint.


We will respond to you by your preferred contact method if you have indicated one.


further information


Further information about the Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Privacy Commissioner’s website www.oaic.gov.au or on 1300 363 992​.


changes to this policy


Huskimo® may amend this Privacy Policy from time to time. The current version will be posted on our website.