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FAQs
FAQs
Want answers?
You’re barking up the right tree.
We’ve laid out some of the most commonly-asked questions we receive. We hope the answers make your life a little easier.
Shipping & delivery
What are your sustainability practices?
We prioritise being sustainable wherever possible, including in our shipping and packaging processes. We only use compostable corn-starch satchels in our delivery, and never send unnecessary packaging inside the satchel.
All of our dust bags that protect our apparel are biodegradable and the swing tags are recyclable.
When can I expect my order?
We despatch most orders on the same day and will email you a tracking number so that you can track your delivery online.
For delivery within Australia, we despatch from Perth. You can search for estimated delivery times through Australia Post — use postcode 6106 in the “from” location.
For International delivery, please allow up to 20 business days. There may additional days on top of this, as each country has their own customs processes.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times, particularly during busy promotional periods. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
Do you deliver internationally?
Yes — Huskimo ships to most countries. You can find out if your country is eligible from a drop-down menu listing all eligible countries before you begin the process of checking out. Please check that customs in your country allows entry of the products you have ordered. Huskimo is not responsible for any issues that may occur at customs when entering your country.
For International delivery, please allow up to 20 business days. There may additional days on top of this, as each country has their own custom processes.
How much does shipping cost?
Within Australia:
Standard
Up to $69.95 $9.95
Over $69.95 Free
Express Post
Up to $69.95 $14.95
Over $69.95 $6.95
Internationally:
Costs will be determined on checkout.
What if my order is lost or arrives damaged?
We know how frustrating it can be when this happens! If your order is lost or damaged in transit, please email us so that we may assist you.
What if my shipment is refused?
Once an order has been shipped, customers are responsible for all shipping charges incurred. If an order is refused by the customer or cancelled during transit, the customer will be charged outgoing and return shipping charges.
What are your sustainability practices?
We prioritise being sustainable wherever possible, including in our shipping and packaging processes. We only use compostable corn-starch satchels in our delivery, and never send unnecessary packaging inside the satchel.
All of our dust bags that protect our apparel are biodegradable and the swing tags are recyclable.
When can I expect my order?
We despatch most orders on the same day and will email you a tracking number so that you can track your delivery online.
For delivery within Australia, we despatch from Perth. You can search for estimated delivery times through Australia Post — use postcode 6106 in the “from” location.
For International delivery, please allow up to 20 business days. There may additional days on top of this, as each country has their own customs processes.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times, particularly during busy promotional periods. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
Do you deliver internationally?
Yes — Huskimo ships to most countries. You can find out if your country is eligible from a drop-down menu listing all eligible countries before you begin the process of checking out. Please check that customs in your country allows entry of the products you have ordered. Huskimo is not responsible for any issues that may occur at customs when entering your country.
For International delivery, please allow up to 20 business days. There may additional days on top of this, as each country has their own custom processes.
How much does shipping cost?
Within Australia:
Standard
Up to $69.95 $9.95
Over $69.95 Free
Express Post
Up to $69.95 $14.95
Over $69.95 $6.95
Internationally:
Costs will be determined on checkout.
What if my order is lost or arrives damaged?
We know how frustrating it can be when this happens! If your order is lost or damaged in transit, please email us so that we may assist you.
What if my shipment is refused?
Once an order has been shipped, customers are responsible for all shipping charges incurred. If an order is refused by the customer or cancelled during transit, the customer will be charged outgoing and return shipping charges.
Returns, refunds & exchanges.
Can I return my order? - Returns policy
We want you to love your Huskimo experience!
Sometimes the design just doesn’t fit, or you have simply changed your mind.
If you don’t love it, you can return your order for a refund of the value of the item within 30 days of the purchase date.
Please note that there are a few exceptions to our return policy:
- We will only refund items that have been bought on huskimo.com.au. If you have purchased the item from a stockist, you will need to contact them.
- Items marked as ‘clearance’ cannot be returned or exchanged.
- We are unable to accept items that are used, dirty, have fur on the garment, altered, washed, damaged, or missing the original packaging/swing tags. The original swing tags must be intact and attached to the item. We recommend carefully trying on your new products indoors, keeping the packaging intact, before taking outside.
- Due to hygiene reasons, water bottles are not returnable unless it is faulty
- Original shipping and handling charges are not refundable
- Shipping Cost – you will need to pay for shipping back to our warehouse
- Any unsuitable items MUST be returned via post, packages brought direct will not be accepted.
Can I exchange my purchase for a new item?
We do not offer exchanges. You will need to return the item as per the return form and then re-order.
Free apparel exchanges in June 2024!
Finding the right size for your dog can be ruff work, that’s why we’re offering free exchanges on apparel (sale lines excluded) for a limited time only. Aussie customers only, sorry!!
We will gladly help you exchange apparel products within 30 days of the purchase date, as long as the product remains in brand new condition, with the original tags and packaging, and free of doggy hair!
Offer applicable to apparel orders placed between 17.6.24 and 30.6.24.
To initiate an exchange, please email woof@huskimo.com.au with your order # and quoting FREE EXCHANGE. Once you do this, our friendly customer service team will help you out.
*One free exchange per customer. Please note, this is NOT a free returns promotion.
My item is faulty or was not what I ordered?
If you have received an incorrect or a faulty item, please email our team along with your order number, description of what you have incorrectly received along with photos. We will be in touch with you regarding the Returns Process.
How long does it take to receive my refund?
Refunds may take up to five business days to get to your account once your item has been received by Huskimo. We will notify you via email when your return has been processed.
Refund Policy
Huskimo reserves the right to change the terms and conditions of our refund policy without notice.
Can I return my order?
We want you to love your Huskimo experience!
Sometimes the design just doesn’t fit, or you have simply changed your mind.
If you don’t love it, you can return your order for a refund of the value of the item within 30 days of the purchase date.
Please note that there are a few exceptions to our return policy:
- We will only refund items that have been bought on huskimo.com.au. If you have purchased the item from a stockist, you will need to contact them.
- We are unable to accept items that are used, dirty, have fur on the garment, altered, washed, damaged, or missing the original packaging/swing tags. The original swing tags must be intact and attached to the item. We recommend carefully trying on your new products indoors, keeping the packaging intact, before taking outside.
- Due to hygiene reasons, water bottles are not returnable unless it is faulty
- Original shipping and handling charges are not refundable
- Shipping Cost – you will need to pay for shipping back to our warehouse
Can exchange my purchase for a new item?
We do not offer exchanges. You will need to return the item as per the return form and then re-order.
My item is faulty or was not what I ordered?
If you have received an incorrect or a faulty item, please email our team along with your order number, description of what you have incorrectly received along with photos. We will be in touch with you regarding the Returns Process.
How long does it take to receive my refund?
Refunds may take up to five business days to get to your account once your item has been received by Huskimo. We will notify you via email when your return has been processed.
Refund Policy
Huskimo reserves the right to change the terms and conditions of our refund policy without notice.
Sizing
All dogs, all shapes and sizes.
Whether you’ve got a top dog or an underdog, make your purchase a howling success by getting the right fit the first time.
How do I know what size to get?
Just like human clothing brands, wearable doggy gear varies in size from brand to brand. You can find our size charts on each product page. There you can find all the handy measurements you need to get from your pet to determine the right-sized product for them.
Please note that our size chart will only give you a general idea of fit for your dog in relation to breed. Since every dog is unique in size, shape, life stage and fluffiness of fur, we suggest measuring them. If you’re still unsure, you can email with as much information as you can give us and we will try our best to find the right product for your pet.
Contact
How do I reach you if I have feedback or more questions?
You’re invited to contact us with questions or feedback at any time.
You can email us here.
